Refund & Cancellation Policy

Transaction Cancellation

Once a value is debited from your payment instrument/bank account and you have received the same value in your nammafees ID, there is no cancellation or refund permitted for such transaction.

Refund Conditions

However, if in a transaction performed by You on the nammafees Platform, an amount has been charged to Your card or bank account and a value is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an email to our customer services email address mentioned on the 'Contact Us' page on the nammafees Platform.

Refund Request Information

Please include in the email the following details:

• Transaction Value/Amount
• Transaction Date
• Order Number

Refund Investigation Process

nammafees will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the value, then You will be refunded the amount within 21 working days from the date of receipt of Your email.

Refund Method

All refunds will be credited to the instrument that was charged. This ensures that your money is returned to the original source of payment.

Important Notes

• Refunds are only issued for transactions where no value was delivered within 24 hours of completion.
• Refund processing time is up to 21 working days from receipt of your email.
• All correspondence regarding refunds should be directed to the customer services email provided on the Contact Us page.
• It is your responsibility to report any discrepancies within the specified timeframe.
• For any clarifications or disputes, please contact our support team with your transaction details.

Contact Us for Refund Assistance

If you have any questions regarding our Refund & Cancellation Policy or need assistance with a refund claim, please reach out to us using the contact information provided on our Contact Us page. Our customer support team is here to help you.